Today Ive just forwarded another and it disappeared from my inbox right in front of me. None of them have been important until yesterday when I forwarded an email and then went back to reference of the original later in the day and could find it anywhere. Of course, we’re happy to help if you need it. Over the last few weeks Ive noticed odd emails disappearing from my inbox. It’s numbered “.xxxx”, so when your version of Office is updated to or past this version, the issue should be resolved. At the time of this writing, the update to fix this issue has not been released. If you’re reading this because your folders are missing, here’s your fix:ġ.) In Outlook 2016, go to View, Folder Pane, and select normalĢ.) To prevent the problem from recurring, update Office by going to File > Account > Update Options > Update Now. A not yet released update in August (.xxxx) will correct it. It was an update in April that caused the issue. We did a little research and found the Microsoft acknowledged the bug in this article. It became pretty obvious though, that dozens of clients weren’t accidentally turning their folder pane off. In each instance, we were able to quickly resolve the issue by doing step 1 below. Step 2: Choose 'Options' followed by 'Save Sent Item' drop-down menu. We’ve received lots of calls over the last 3 months about the Folder Pane disappearing in Outlook 2016. Here is how: Step 1: Launch Outlooks email by clicking 'New Email'.
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